This course will cover the general principles and seven guidelines of Plain Talk as it applies to writing instructions, announcements, publications, and other documents.
As a writer or editor for a state agency you should write and design your documents for easy use and customer understanding. In order to do so, you need to use plain language or writing that the typical customer can act upon after a single reading. Writing in Plain Talk allows government to excel at what it does best - serve the public.
For more in-depth information about the Governor's Initiative on Plain Talk go to:
Note: This course helps you get your documents to the point of usability, but does not include training on usability testing.
Performance Objectives: Upon completion of this course, you should be able to:
- Understand customer needs.
- Use simple language.
- Include only important information.
- Keep sentences and paragraphs short.
- Use active sentences.
- Use key personal pronouns such as "we" and "you."
- Design clear pages.
Competencies covered in this course: Written Communication
Intended Audience: Public sector employees who must write readable documents according to Executive Order 05-03.