The DOP Service Center is the point of contact for internal and external users of the Department of Personnel (DOP). Our goal is to provide reliable solutions and high quality customer service.
Customer Service Specialists are available to provide support and resolution to reported incidents by end users while also building a knowledge base of issues and solutions for future reference. We use an incident management system within the agency to log, track and monitor these incidents.
When to Ask for Help
If you are unsure how to complete a transaction,
do not continue using the "best guess method,"
Ask for Help! Because HRMS maintains a history of the actions entered into the system, trying various attempts often creates a complex situation and can prove difficult for us to unravel. So for this reason, the importance of this history grows even more due to the automation of retroactive transactions.
It is important that you know in advance how to process a transaction. If you are at all unclear or uncertain about how to process a transaction, before you start:
- Review the process in your training materials and check OLQR.
- Consult with your agency help desk; or
- If you are still uncertain, call the DOP Service Center at 360.664.6400 or send e-mail at servicecenter@dop.wa.gov.
Note: It is far easier to guide you through the correct action than it is to undo a series of incorrect actions.
The DOP Service Center is available Monday through Friday. For after hour service, customers may leave voicemail or e-mail messages that will be answered the next working day.
| DOP Service Center Contacts |
Hours of Operation |
| Phone: 360.664.6400 |
Monday through Friday
|
| Fax: 360.586.6235 |
Time: 8:00 a.m. - 5:00 p.m. |
| E-mail: servicecenter@dop.wa.gov |
|
Reminder!
As part of the DOP organizational changes, the ISD Help Desk has been moved to downtown, and consolidated with another Customer Service desk to bring business activities together. The newly combined unit is now "
DOP Service Center." The phone number, e-mail address, and the hours of operation stay the same. The only difference is the
fax number, it has been changed to
360.586.6235.
DOP Service Center Location
521 Capitol Way South
Olympia, WA, 98504-7500
MS: 47500
Updated: 9/24/09