To know how well they are doing, employees need to receive regular feedback from their coach. Providing constructive feedback not only helps to solve problems, but can also work to prevent potential problems from growing to the point where they have a negative impact on others and on the organization. In this course you will learn how to provide feedback that is effective and constructive.
Performance Objectives: Upon completion of this course you should be able to:
- Identify opportunities to provide constructive feedback in your work environment.
- Evaluate your current level of effectiveness at providing constructive feedback.
- Demonstrate a set of key actions for providing constructive feedback in difficult situations.
- Demonstrate how to conduct constructive feedback conversations that result in action toward improved performance.
Competencies covered in this class: Communication effectiveness; performance leadership
Intended Audience: Public Sector Managers and supervisors.