Supervisors play a crucial role in retaining and engaging staff. They are responsible for ensuring goals and objectives of the organization are met through its most valuable resource: people. In this course, you will learn how workplace teams form and fall apart—and effective methods to ensure your team remains strong and cohesive. By exploring how to intrinsically and extrinsically motivate employees through feedback and recognition, you will impact your organization’s retention and productivity. You can expect to learn how to manage change and address conflicts that typically occur in today’s diverse and evolving workplace. We conclude this course by studying how to manage and improve performance through planning and development in ways that are both necessary to the organization and meaningful to its employees.
Performance Objectives: Upon completion of this course you should be able to:
- Identify the characteristics of effective teams.
- Develop positive motivation and recognition strategies.
- Diagnose and maintain performance through change and conflict.
- Plan effective professional development opportunities.
Competencies covered in this course: Communicating with employees, Performance management, Planning and organizing work, Self development
Intended Audience: Public sector employees already in supervisory positions