| Handling Emotions Under Pressure (1/2 Day) |
| 01-03-ZM37 |
| In today’s high-pressure work environment, emotions are bound to erupt. This workshop will equip you with the tools to prevent emotions from building to the point where they hinder rational and productive interactions. You will learn a process for handling your emotions in daily work situations by remaining calm and objective, recovering quickly, and helping others do the same.
Performance Objectives: Upon completion of this course you should be able to:
- Identify situations in which emotional behavior is inhibiting productive discussion.
- Describe and demonstrate key techniques to maintain or regain composure in reaction to the emotional behavior of others.
- Describe and demonstrate techniques to diffuse emotional behavior when it hinders progress in a work discussion.
- Design an action plan utilizing the key techniques to apply on the job.
Competencies covered in this course: Communication Effectiveness, Stress Tolerance.
Intended Audience: Public Sector Employees
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| City | Facility | Date and Time | Course Cost | Cancel Date | Instructor |
| Olympia | OEDS, Dept of Personnel
600 South Franklin
OlympiaWA
98504 | Jan 11 8:00-12:00
| $100.00 | 12/24/2009 | Stan Freeman |
| Olympia | OEDS, Dept of Personnel
600 South Franklin
OlympiaWA
98504 | May 12 8:00-12:00
| $100.00 | 4/26/2010 | Stan Freeman |
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