Objective feedback benefits individuals and organizations. Information that improves performance gets to the right people at the right time. This course will provide you with constructive approaches to giving and receiving feedback in a way that builds openness and mutual respect and promotes problem solving and learning.
Performance Objectives: Upon completion of this course you should be able to:
- Identify opportunities for you to provide constructive feedback in the work environment.
- Evaluate the current level of effectiveness at providing constructive feedback.
- Demonstrate a set of key techniques for giving and receiving feedback that minimizes defensiveness.
- Construct a plan of action to apply key techniques in the work environment and evaluate effectiveness.
Competencies covered in this class: Communication effectiveness.
Intended Audience: Public sector employees.