Problem Solving and Decision Making (1 Day)
01-09-0024
This course provides an approach for managers to be able to identify problems, examining them from various perspectives, and work to a solution. The course also examines working with diverse viewpoints and coming to decisions that are durable. Through hands-on activities, you will learn practical, well-tested skills for problem solving and decision making.

    Performance Objectives: Upon completion of this course you should be able to:

    • Identify a problem and use a problem solving tool to address it.
    • Apply a decision making model that will produce durable decisions.
    • Work through complex issues that appear as paradoxes or ethical dilemmas.
    • Identify the opportunity that conflicting opinions provide.

    Competencies covered in this class: Resourcefulness in problem solving; analysis

      Intended Audience: Public sector managers and supervisors.


      CityFacilityDate and TimeCourse CostCancel DateInstructor
      OlympiaOEDS, Dept of Personnel
      600 South Franklin
      OlympiaWA
      98504      		Apr 14 8:00-4:30
      		$160.003/29/2010Cindy Colvin